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I got broken earrings
I waited for those for a long time
This is a huge disappointment
There is no QnA or customer service working .
Hello Sulgi
I'm Kylie, your Customer Service Specialist from So Not Size Zero! (:
Thank you for waiting and we are terribly sorry to learn that one of your earrings' sticks broke, upon close inspection of the photos you have posted, it might be because you had attempted to pull the earrings backings out by force, which we have already highlighted on the packaging sticker not to, and to slowly and gently twirl them out instead! (:
In any case, we have checked our email inbox at sales@sonotsizezero.com but did not receive any emails from you about this defect. Although it is rather saddening that you had chose to leave a negative review for us before attempting to contact us via our email address, we are most willing to issue you a full refund for this item! (: Alternatively, if you still wish for us to send you a brand new replacement pair for free, we are also most willing to do so! ((:
We sincerely apologise about any unintended disappointment or inconvenience and would like to reassure you that it was never our intention to send any defective products to our customers, I have actually personally packed and checked that the earrings were in perfect condition before sending out but deeply regret any misunderstanding caused once again! (:
I will be emailing you in a while with regards to whether you would like a full refund or a brand new replacement pair sent to you and thank you for your kind understanding about this! ((:
We wish you a pleasant mid-week ahead and do feel free to contact me via my email address, kylie@sonotsizezero.com! (:
With love
Kylie
I'm really a very big True Beauty fan and came across this page through Tik Tok.
I am really so grateful and happy that this website is available, on which you can fulfill some wishes.
The bracelet arrived safely and very well packed. The quality of the bracelet is sooo beautiful and was DEFINITELY worth it in terms of price. I also received some gifts for which I thank you very much. Thank you dear Kylie ❤️ !!!
Hello Helena
Thank you very much for your kind words and we are delighted that you have found us through Tiktok!
We are also very grateful and glad that you have received your item safely and like it!
You're most welcomed and we hope you will be as charming as Cha Eun-woo and Hwang In-yeop in 'True Beauty' and surrounded with many friends with this bracelet! ❤️️
We wish you much luck, love and happiness and would like to express our sincere thanks once again!
With lots of love
Kylie
Customer Service Specialist
So Not Size Zero
I'm 162 cm tall and ordered a Size M. The Sleeves are a lil' long with a mesh inner layer, which will be see-through when worn under a dark-coloured shirt so you might want to take note of that.
I like that there are two pockets on the front of the jacket, which is great for both Spring and Autumn when you are going for a jog / quick errand run / to walk your dog. However, I think it might feel stuffy when worn during Summer as fabric is relatively thick.
I'm glad I still took a leap of faith and ordered this as I really like "Lovely Runner", customer service from this store is good and responsible too.
![Lovely Runner Ryu Seon-jae (Byeon Woo-seok) Unisex Jacket 001 [100% Authentic!]](https://cdn.shopify.com/s/files/1/1848/7995/files/lovely-runner-ryu-sun-jae-byeon-woo-seok-unisex-jacket-001-100-authentic-m-unisex-fit-white-same-as-byeon-instock-100-and-above-allcollections-890.png?v=1721360805)
Love it!! Holds hair very nicely, looks even better😊
Amazing hair clips, exactly as the picture shows!!😍
So I received these earrings and they were beautiful but a little small in size and without me contacting customer service, the business themselves reached out to me letting me know they had sent a smaller size by mistake and immediately shipped out a new replacement that is exactly like the picture in both size and shape free of cost. I'm so happy with the new item and that they reached out unprompted which as the customer, I truly appreciate it. The earrings themselves are very light and yet elegant for everyday wear and immediately prep up my outfit, so highly recommend!
I absolutely love these earrings, look exactly like the pic and end up looking very elegant when dressed up. Love it!
Very flattering and feminine. Definitely goes with the Hong Hae-In Jacket 🥰
Amazing tailoring, nice material and a super fit! including the sleeve length which always tends to be a problem for me because I am petite. I am a size 10 but sized up and this was the right choice as it is slim cut / fit. This is going to be my favourite go to jacket in spring ☺️
Really stylish. Lovvvee ittt!😊
Fantastic support provided by Kylie. The One Size only had sold out so I wasn’t sure if Medium would fit ..but she provided in depth details that I was able to purchase the correct size and it fits perfectly! Thank you Kylie. Keep up the good work!
Hello Nosheen
Thank you so much for your kind and sweet compliments!
I'm elated and relieved to know that the top managed to fit you well in the end and you're most welcomed!
I'm glad to be of assistance to you and wish you a pleasant weekend ahead!
With love
Kylie
The pins are so cute!
Hello Verena
We are delighted to know that you find the hair clips cute and sincerely thank you for your kind support for us all this while! 🤗
You will definitely look even more adorable and eye-catching wearing these hair clips like Seo Ji-hye in the drama and we wish you a pleasant weekend! 😍🍭🍬
With love
Kylie
Amazing! Exactly as on the picture with so many pretty details😍
A gorgeous sparkly pair of earrings in a chandelier-like design, perfect for any work events! (:
Real life photos of the earrings as per received from our Korean supplier! (:
We are in love with the crisp collared blue and white striped shirt that caught our attention in the pilot episode of "Queen of Tears" and are glad to have found this inspired version of it! (: Available in very limited pieces, strictly no restocks after the item has been sold out! ((:
An irresistibly beautiful pair of earrings with sparkly crystals that you definitely won't want to miss, it's a understated glam staple for any events! (:
Real life photos of the items as per received from Korean supplier! (:
A very stylish and ultra-modern design that looks similar to the suave and confident style of Hong Hae-in in the drama, as per seen in the above photo received from the clothing manufacturer! (:
Please kindly note that items are all sold separately, as per instructed by the clothing factory! ((:
A very stylish and ultra-modern design that looks similar to the suave and confident style of Hong Hae-in in the drama, as per seen in the above photo received from the clothing manufacturer! (:
Please kindly note that items are all sold separately, as per instructed by the clothing factory! ((:
Real life photos of item as per received from our Korean supplier! A very beautiful and elegant pair of earrings to own, limited pieces, no more restocks once sold out, get yours today! (:
Exactly as pictured, simple, classy and gorgeous 😊
Absolutely stunning! Such quality earrings. Arrived beautifully / safely packaged. Customer support was excellent too! Very happy customer 😊
Absolutely stunning! Such quality pieces. Arrived beautifully / safely packaged. Customer support was excellent too! Very happy customer 😊
Hello Nosheen
Thank you so much for your love and we are grateful to have you as a customer as well!
We look forward to sending your other order out soon and have sent you an email about it!
We wish you a lovely weekend and look forward to you shining brightly with an aura like Go Moon-young in the drama!
With love
Kylie
Staff of So Not Size Zero
Received these earrings and they absolutely look just as gorgeous as the drama earrings, and received cute kdrama cards alongside this, love it 😊❤️
So I'm an avid fan of Queen of Tears and a customer with this store for many years now, I got this recently and I really love the thick material and received so many compliments for this casual chic outfit! I'm wearing Size M for reference.
