• Terms and Conditions Terms and Conditions

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Please give the following a read before ordering with us, thank you!


1. So Not Size Zero reserves the right to update and amend / revise the terms and conditions as and when it deemed fit for it's business, without any prior notice.

2. Your use of this website constitutes your agreement to follow these rules and to be legally bound by them.

3. So Not Size Zero can be reached via e-mail at sales@sonotsizezero.com



4. Do note that all items in this site operate via a ready stock or preorder option. It is your responsibility to affirm that you have selected the right option.

5. Do also be notified that clothes merchandise sold by So Not Size Zero might be sent out with sewn clothes tags removed or without any paper tags attached, this is to maintain trade secret / supplier secrecy. Please purchase only if you are comfortable with this knowledge.

6. Pre-orders are not 100% guaranteed, even after successful payments, due to the need to check with supplier for available stock count on their side. In such instances, payment will be fully refunded within a week's time (or earlier), should stocks be unavailable. For further details, please see "Payment" section, under "17", "17. a." and "18".

6. a. However, a confirmation invoice and regular updates (where available) will be sent out to the customer's designated email address, once supplier confirm reception of our orders.

6.a.i. Strictly no changing or cancellation of orders will be accepted after payment has been received and even during the interim period of waiting for confirmation from supplier. However, we reserve the final right to reject / cancel any order placed at our sole discretion.

6. b. In cases of disputes, orders will be allocated on a first-paid-first-serve basis.


Delivery and Waiting Time

7. So Not Size Zero does not allow self-collections and will make no arrangements or special allowance for it.

8. For ready stocks, items will be sent out within 3 working days after payment has been successfully verified / received.

9. For pre-orders, lead time (average waiting time) is as per stipulated in the item descriptions.

9. a. However, there will be cases where items will be closed for ordering [even before all pre-order slots have been filled up] due to special circumstances {such as items are running out fast from suppliers’ side}*.

9. b. Delays of stock arrival might happen from time to time [due to unforeseeable surge in orders with suppliers or climate change or nationwide holidays] so do be patient as So Not Size Zero won’t be able to do anything on their side except for rushing suppliers to release stocks quickly (which So Not Size Zero would probably have already done).

10. All deliveries with free standard shipping (inclusive of tracking) will be made by our supplier through whichever mail carrier companies that are chosen by them. Expedited shipping through Aramex, EMS or DHL is available at an additional top-up cost, bearable by you, the consumer. 

10. a. Registered / Traceable postage is highly recommended as So Not Size Zero will not be held liable for any lost parcels or damaged mailed out items, should you not opt for it, as per emphasized in "Risks / Liabilities" section.

10. b. Should there be returns due to non-delivery or unsuccessful delivery attempts, parcels will be forfeited, if there is no response within 30 days from the date an email notification has been sent.


Colours and Inaccuracies

11. So Not Size Zero endeavours to present the most accurate information on our website at all times.

11. a. However, there may be occasions when some of the information featured on So Not Size Zero may contain incomplete data, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order.

12. Please be aware that So Not Size Zero present their content 'as is' and make no claims to its accuracy, either expressed or implied.

13. So Not Size Zero reserves the right to amend errors or to update product information at any time without prior notice.

14. In the event a So Not Size Zero product is listed at an incorrect price due to typographical error or error in pricing information, So Not Size Zero shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

15. Although So Not Size Zero strives to display the merchandise shown on our site correctly and accurately, the actual colours you see will depend on the monitor that you are viewing. So Not Size Zero cannot guarantee zero colour discrepancies such that the colour shown is exactly the same as the product you may purchase.



16. NO PAYMENT = NO ORDER **Kindly note that we do not accept orders via email**

17. Payment will be refunded in full (within a week's time or less), should stocks run out or be unavailable. 

17. a. For such cases, So Not Size Zero will transfer the amount paid directly to the bank account used by the customer for the order or use any mode which is available and convenient to us. An email will proceed to follow after the refund has been done. 

18. In the event that payment appears to be dubious, So Not Size Zero reserves every right to have extended time allowance to investigate and verify the payment, before proceeding to reject / refund order / order with supplier [if it is a pre-order] / mail out the item(s) ordered.

19. As we are using the payment services and gateways of an external provider's site, which in this case, is either Shopify's Stripe or Paypal, we will not be held liable for any default / failure of payment process. Where such cases occur, you are highly advised to approach your respective card companies or monies transfer company for further help or assistance.


Returns / Exchanges

 20. As of 23 November 2017, So Not Size Zero will accept requests for refunds / exchanges of merchandise in general, except for bags as well as accessories (i.e. necklaces, earrings and etc) and intimate wear due to hygenie reasons, but not inclusive of mistakes stated in "Risks / Liabilities" section. However, critical measurements are provided for each item and the customer is expected to review them as well as to consult the provided Size Chart before making the purchase. Should there be any concern with the fit / size, the customer is welcomed to send in their query before making the purchase.

      20. a. All returns / exchanges should be received by us within an allowance period of 20 calendar days from the initial shipping of order from our side.
                Customers will be responsible for incurring the relevant shipping charges to us. 

      20. b. All returns / exchanges should be pre-informed via email requests to returns@sonotsizezero.com from customers and must be approved by us.

            20. b. i. Please do not return back to the address stated on the polymailer as it would be the address of our supplier and he would not know whose return this is from. 

            20. b. ii. Any returns / exchanges that is sent unaccompanied by an email confirmation will be rejected and disposed of. 

      20. c. It is the responsibility of customers to ensure that item(s) is / are received by us on a good and unworn condition.
                Do be notified that we reserve all rights to reject any returns / exchanges request if there are traces of perfume, dirt or any signs that it has been worn before.

21. Returns / exchanges for defective item(s) received will be on a case-by-case basis. Customers are required to send us pictures of the defective merchandise prior to mailing the item back to confirm that the item has a defect & the defect is in no way part of the intended design. In the event that we are unable to provide a replacement, a store credit of the item's equivalent value will be issued.

21. a. Minor defects such as loose threads, slight stains or scratches will not be considered as defects and hence, are not eligible for exchange / refund.

22. So Not Size Zero reserves the right to exercise discretion in this matter. Item/s returned with neither prior notification via email nor return acknowledgement via email by So Not Size Zero will be duly rejected. 


Risks / Liabilities

23. So Not Size Zero will not be held liable for any lost parcels/ damaged mailed out items, 

24. Do also be notified that So Not Size Zero will not be accountable for mistakes of your own human error (such as clicking and carting out of the wrong size, colour, ready stock or preorder option and/or item as well as entering of incorrect name, address or payment mode).

24. a. Where such cases occur, strictly no requests of refunds / exchanges will be entertained. Such requests will be ignored rightaway. For more information, please refer to "Returns / Exchanges" section, under "16"

25. So Not Size Zero will not be held responsible for any of our merchandise that you purchased from a third party.

26. As So Not Size Zero is using a third party's web server to maintain this website, we will also not be held accountable for any placement of advertisement or external links that you see / click, which may result in any unintended effect or harm, either emotionally or financially.



27. You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website.

28. So Not Size Zero will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.


Intellectual Property, Software and Content

29. The intellectual property rights in all software and content made available to you on or through this Website remains the property of So Not Size Zero (except for iStock images shown on the slideshow, certain product images and images used in the blog posts) are protected by copyright laws and treaties around the world. All such rights are reserved by So Not Size Zero.

29. a. Content Disclaimer:
          Some photos and logos placed on this website may contain content
          copyrighted by another entity or person. So Not Size Zero claims no
          copyright to those content.

30. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

31. All pictures taken by So Not Size Zero must be credited.



32. This Website and all contents of the Website are provided on an "as in" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. So Not Size Zero does not warrant that your use of this Website will be uninterrupted or error free, or that this Website or its server are free of viruses or other harmful elements. Your use of this Website is at your sole risk. You assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment that you use in connection with your use of our Website. So Not Size Zero shall not be liable for any damages of any kind related to your use of this Website.

33. Although So Not Size Zero endeavors to provide accurate information, it does not warrant or make any representations regarding the accuracy or reliability of information on this Website. Neither So Not Zero nor its content providers shall be liable to any person or entity for any direct or indirect loss, damage (whether actual, consequential, punitive, special or otherwise), injury, claim, or liability of any kind or character whatsoever based upon or resulting from your use or inability to use this Website, or any information or materials provided on the Website. So Not Size Zero is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with the Website or with any of So Not Size Zero's Terms of Use, your sole and exclusive remedy is to discontinue using the Website.

34. You thereby agree to indemnify, defend, and hold harmless So Not Size Zero LLC, its owners, officers, directors, employees, agents, licensors, suppliers and related entities from and against all third party claims, demands, losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

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