Hello Herminia! (:
We are terribly sorry to learn that you felt this way as we had emailed you back on 27 Mar 2024 (we would encourage you to please check your spam folder) once we have received your email as you mentioned that you needed to exchange the dress for your birthday but we did not receive any response from you since then.
We have also sent you another email follow-up once we have received your email again in recent days.
With regards to the measurement chart, we have sold more than 20 quantities of this dress worldwide and we deeply regret that this dress had failed to fit you well as we have not received any complaints from any other customers with regards to the size and fit.
In any case, we would be most pleased to assist you with an exchange (as per already mentioned in our previous emails to you) and deeply regret any misunderstandings, we would be most appreciative if you could kindly check our previous emails sent to you before sending another one, thank you! (: