Remote Area Surcharge (Expedited Shipping)
Due to an increase of orders received from customers residing in the remote areas, we deeply regret to inform that we have no choice but to impose an remote area surcharge for such orders.
We hope to seek your kind understanding that this is in no way discriminatory on our end but a compulsory surcharge imposed by international couriers such as DHL and FedEx.
We have, in fact, been silently absorbing such hefty charges on our own for some time now but are unable to do so anymore, as we are making a total loss on these orders and are responsible to answer to the stakeholders of our company on such losses.
Please kindly be rest assured that the remote area surcharge is only applicable for customers who have opted for the Expedited Shipping option and for their parcels to be delivered to a shipping address located in a remote area.
We seek your kind co-operation to ensure to check the DHL or FedEx Remote Area List (before placing an order with us). You may wish to refer to them here:
DHL Remote Area List (PDF Download)
FedEx Remote Area List (PDF Download)
If you are unsure of whether your Zipcode is classified as a remote area, you may wish to search and check via the Trackingmore Website link below:
In the event that you reside in a remote area and wish to opt for the Free Standard Shipping option instead, please kindly check whether your local postal company provides delivery to you, before placing an order with us, in order to avoid any disappointment and inconvenience.